Is shipping & handling free?
Most prices do not include shipping charges, as products are shipped F.O.B. factory. We do not mark up shipping, and will gladly quote it in advance. Please give us a call or email for a firm quote. Many items are available for pickup from our showroom and will not have shipping charges.

What happens after I submit an order?
After your online order is submitted you will receive a product mockup (pdf file) via email, along with a copy of your invoice. The product mockup will be part of a proof sheet that can be faxed or emailed with your signed approval. Payment information (if not already submitted) is requested on the proof form.

What if the shipping charge is more than I expect, is my credit card automatically charged?
No, shipping charges are not automatically charged to your credit card. Your credit card is not charged until your order has been approved for production. You will receive a free digital proof (if applicable) and an invoice that includes shipping charges. Your credit card is charged AFTER you approve the imprint (artwork) and invoice total. "No hidden charges, no surprises, no regrets; just great results. Read our testimonials, call us for assistance, and let us earn your business."

What is your return policy?
The products we sell are almost always custom-imprinted, and as such cannot be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt. If you're buying blank goods, returns are tricky. We'll stand behind quality and replace defective goods. However, each of our wholesale suppliers have different return policies, and we can't accept returns for blank goods that are in fact usable items. There are no returns on samples.

What is a setup charge?
This is a fee that applies to some orders with an imprint. This charge is for the labor and processes needed to setup the equipment or machinery that imprints your logo on the product. Most custom imprinted items have either a screen charge or a setup charge (not both).

What is a screen charge?
Many products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges. Most custom imprinted items have either a screen charge or a setup charge (not both).

Can I fax you a copy of my logo?
Yes, but faxes won't produce a clean enough image to reproduce on your imprint. Vector or high-resolutions artwork is best, but if you don't have it, we can fix what you have. A nominal fee may be required for redrawing or resizing your art. If you have any questions, please ask!

Can I get a sample of a product before I order?
Absolutely! Most items are available for sample, and many samples are free. However, there will be charges for expensive items, and/or for shipping charges from the factory. If you are able to visit our showroom, we have hundreds of samples for you to see. Sample charges are often credited toward your order. Please call for details.

Do you keep my imprint on file?
Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a year, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge.

How long will it take to get my order?
Once your order is placed, it may take 1-3 weeks before you receive your items. We offer rush service on many items for nominal charge.

What if I need an item faster than the regular production time?
Rush charges vary per product and will be applied to your order and your order will ship Next Day Delivery. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific details.

What are your payment terms?
Payment in advance is almost always required for new customers. Larger corporations and goverment agencies are often eligible for terms.

Will I see a sample of my imprint/logo, before it goes to press?
Yes, we always send a pdf proof via email for approval prior to printing. Spec samples (actual printed samples) are often available for an additional charge. Large orders may qualify for free spec samples.

Where are promotional products shipped from?
We have suppliers with factories and shipping points throughout North America and Asia to bring you a vast selection of products. Contact us if you require a specific product's production location.

I can't find a specific item, can you help?
We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!